Support
Quick answers first. If they don't help, write to us and a person will reply.
Email support@stepwood.app. It helps a lot if you include your support code: in the app, open You, then tap the code under "Privacy and support" to copy it.
Steps
My steps are not showing
- Open the Health app, tap your picture, then Apps, then Stepwood, and make sure Steps is switched on.
- Check that the Health app itself shows steps for today. Stepwood can only show what Apple Health has.
- Close Stepwood fully and open it again.
My steps look different from another app
Stepwood uses Apple Health's total, which combines your iPhone and Apple Watch without counting the same steps twice. Other apps may count differently.
Do I need an Apple Watch?
No. An iPhone is enough. Steps from an Apple Watch count too.
Your forest
My new trees are not appearing
Steps fill your watering can. Tap the blue water drop in the middle of the bar at the bottom to pour them over your forest. That is when new trees grow.
My heart tree looks thirsty
It gets thirsty in the evening if you have walked less than half your goal. Go for a walk, then pour the water, and it perks right back up. Your other trees are never taken away.
Can I change my daily goal?
Yes. Open You, then Daily goal.
I changed phones. Is my forest saved?
Your forest is saved on your phone, and backup is on its way. Before you change phones, email us with your support code and we will help.
Stepwood Plus
How do I restore my purchase?
Open You, then tap "Restore purchases". Make sure you are signed in with the same Apple Account you bought Plus with.
How do I cancel?
Open the Settings app, tap your name, then Subscriptions, then Stepwood. You can also open You in Stepwood and tap "Manage subscription".
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
When is my real tree planted?
Trees are planted in batches through Ecologi, so it can take a few weeks after you finish a forest. Forests finished during the free week count once the plan has been paid for.
Videos
Why did I see a video?
Free players are offered one short video a day when they water their forest. You can choose "Not now" and pour later. Stepwood Plus has no videos.
Privacy
How do I delete my data?
Open You, then tap "Delete my data". The privacy policy explains what is kept and why.